Learning OBJECTIVES
- Understand what critical thinking is and why it matters in business
- Distinguish between motivated reasoning and objective reasoning
- Identify and overcome common cognitive biases (e.g., confirmation bias, anchoring, attribution error)
- Evaluate the credibility and reliability of various information sources
- Apply a structured 7-step process to analyse and evaluate arguments
- Build clear, logical explanations based on sound reasoning and evidence
- Define and describe problems accurately using tools like the 5-Why Analysis and Fishbone Diagram
- Generate creative and practical solutions using brainstorming, Six Thinking Hats, and visual thinking
- Apply different decision-making styles and tools (e.g., Decision Matrix) to select the best course of action
- Implement chosen solutions effectively using SMART goals, RACI matrix, and evaluation techniques